FAQs
Welcome
Thank you so much for visiting our shop! We're grateful you've chosen to support our small business. Every order is prepared with care, and we hope you love your purchase as much as we love creating and selecting it for you.
Below you'll find helpful information about ordering, shipping, mystery scoops, returns, and other frequently asked questions. Our goal is to make your shopping experience simple, enjoyable, and transparent.
If you have any questions before or after placing an order, please don't hesitate to contact us. We're always happy to help and want you to have the best experience possible.
Products
We strive to display our products and descriptions as accurately as possible. However, colors may vary depending on your device's screen, and each item may have slight variations due to the handmade or unique nature of certain products.
Mystery Scoops and Mystery Boxes are designed to be a surprise. While we make every effort to provide a fun and fair assortment of items, we cannot guarantee specific products or brands unless otherwise stated.
Pricing
All prices are listed in U.S. dollars (USD). Prices are subject to change without notice.
We reserve the right to correct pricing errors and cancel orders placed with incorrect pricing. Payment
Payment is due at the time of purchase. We accept the payment methods displayed during checkout.
Shipping
Processing times vary and are listed on individual product pages.
Once your package has been shipped, you will receive tracking information when available. We are not responsible for delays caused by the shipping carrier, weather, or other circumstances beyond our control.
Customers are responsible for providing an accurate shipping address. Orders returned due to an incorrect address may require additional postage before being reshipped.
Returns & Exchanges
Due to the surprise nature of Mystery Scoops and Mystery Boxes, all sales of these items are final.
Returns or exchanges on other products may be accepted only if the item arrives damaged or if an incorrect item was sent. Please contact us within 7 days of delivery with photos of the issue.
Items must be unused, unwashed, and in their original condition.
Cancellations
Orders may be canceled only if they have not yet been processed or shipped.
Intellectual Property
All website content, including logos, graphics, photographs, product descriptions, and designs, is the property of this business and may not be copied, reproduced, or used without written permission.
Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our maximum liability shall not exceed the amount paid for the purchased product.
User Conduct
You agree not to use this website for any unlawful purpose or in any manner that could damage or interfere with the operation of the website.
Privacy
Your use of this website is also governed by our Privacy Policy.
Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Changes become effective immediately upon posting to this website.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us using the contact information provided on our website.
How can I contact you?
You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.